This material has been provided to assist you in complying with the Accessibility for Ontarians with Disabilities Act. While this information is a good foundation, you must keep yourself always updated on your responsibilities and insert addtional appropriate information as work processes/legislation changes.

The attached material has been gathered from the various government websites and supplemented with other resource material intended to be guidelines towards your compliance with the provisions of this new legislation.

Pizza Pizza is committed to providing excellent customer service to all individuals, including people with disabilities.

Tips for Excellent Customer Service

AODA OVERVIEW - TOPICS

INTRODUCTION

Introductory Letter

LEGISLATION

Accessibility Standard Customer Service - Reg - 429
Accessibility for Ontarians with Disabilities Act - 2005

AODA EMPLOYER HANDBOOK

AODA - Employer Handbook
AODA - Training Resource - Guidelines
Small Business - Compliance Guide

AODA - MATERIAL - Employers with less then 20 employees

Getting Started
Training Tips
Plan Template
Checklist

SAMPLE PIZZA PIZZA - GUIDELINES

Customer Service Standard
Service Animal Standard
Service-Guide Dog Business Location Access Policy
Service Disruption Standard
Support Person - Access Standard
Assistive Devices and Alternate Service Methods Standard
Customer Service - Feedback Standard

SUPPORT MATERIAL

Customer Service - Pamphlet (Awareness)
Disability Awareness Quiz
Quiz Answers

Web Based - Training Link**IMPORTANT**

Web Based - Customer Service Training Link